Customer Reviews

Based on 2 reviews
50%
(1)
0%
(0)
0%
(0)
0%
(0)
50%
(1)
U
Unhappy customer
Awful company - do not use!

Purchased a customised door mat and after a couple of months the print has almost entirely worn off. Website describes it as “coir doormat with hard wearing print” but when I contacted Jucille in customer services she said they shouldn’t really be outside in the rain! Would be good to flag this online pre purchase! She said there was a note in the box mentioning this but it’s too let to tell you once it’s bought as they don’t accept refunds on customised items! I was placated when she said that as a “goodwill gesture” they would send me a replacement but there has been no sign of it and after 5 emails to Jucille, (Ross the owner) and the general customer service email address) they are clearly ignoring me. What an awful company. Hopefully they’ll reply on here to explain themselves. Would give zero if I could!

N
Nicholas Crombie
Fantastic product in every way

From being able to specify exactly what we wanted using the online chat, to the prompt delivery, brilliantly packaged, this was a great purchase. Have already recommended to several others

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Customer Reviews

Based on 2 reviews
50%
(1)
0%
(0)
0%
(0)
0%
(0)
50%
(1)
U
Unhappy customer
Awful company - do not use!

Purchased a customised door mat and after a couple of months the print has almost entirely worn off. Website describes it as “coir doormat with hard wearing print” but when I contacted Jucille in customer services she said they shouldn’t really be outside in the rain! Would be good to flag this online pre purchase! She said there was a note in the box mentioning this but it’s too let to tell you once it’s bought as they don’t accept refunds on customised items! I was placated when she said that as a “goodwill gesture” they would send me a replacement but there has been no sign of it and after 5 emails to Jucille, (Ross the owner) and the general customer service email address) they are clearly ignoring me. What an awful company. Hopefully they’ll reply on here to explain themselves. Would give zero if I could!

N
Nicholas Crombie
Fantastic product in every way

From being able to specify exactly what we wanted using the online chat, to the prompt delivery, brilliantly packaged, this was a great purchase. Have already recommended to several others